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Council approves nurse-led 911 navigation pilot to triage non-emergency medical calls
Columbus City Council · February 10, 2026
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Summary
Council approved a contract with Crosswalk Inc. to add a registered-nurse navigation line within 911 to route callers to appropriate care—urgent care, telehealth, pharmacy, behavioral health, or EMS as needed—at no cost to the city and with expected summer launch.
Columbus City Council approved an ordinance authorizing a contract with Crosswalk Inc. to add a nurse-led healthcare navigation line within the city’s 911 system.
Chair Reaming described the program as a means to match callers to appropriate care and keep ambulances…
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