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County 911 staff brief Salinas advisory committee on call handling, priorities and limited AI use
Summary
County of Monterey emergency communications staff told the Salinas Community Advisory Committee that call takers receive 4 weeks of classroom training plus ~16 weeks on-the-job training, that calls are prioritized by threat to life, and that limited AI assists nonemergency lines and can push reporting links into the CAD system.
Leslie Reganti, emergency communications manager for the County of Monterey, and assistant director Olivia Madrigal told the Salinas Community Advisory Committee that 911 calls are handled by trained call takers who enter information into a computer-aided dispatch (CAD) system and then dispatchers assign officers and monitor their safety.
Reganti said call takers receive a four-week in-house academy followed by about 16 weeks paired with a training officer, and that the team handles calls for multiple law-enforcement and fire jurisdictions. "We have about 12 to 15 employees on at any given time," Reganti said, describing how call takers and dispatchers share phone- and…
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