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Newberry County staff recommend switching emergency-reporting software to First Due; request prorated $18,173 startup
Summary
Merged service coordinator Brandon Wicker recommended replacing ImageTrend with First Due to improve usability and reporting; he asked the council to approve a prorated March–July First Due account for $18,173 plus tax and to consider the recurring cost in the next budget cycle.
Brandon Wicker, merged service coordinator, told the council the county should replace long-used ImageTrend with First Due to make reporting easier and to take advantage of an AI-assisted reporting feature.
Wicker said ImageTrend has served Newberry County for roughly 12 to 15 years but that departments have struggled with its usability. He presented pricing that, as quoted, showed ESO at about $47,000 annually and First Due at “29.06 annually” with a 5% source-discount that would likely put First Due south of…
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