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San Rafael staff reports 30 complaints in 2025 and details SAFE and drone programs
Summary
City staff told the Police Advisory & Accountability Committee that investigators logged 30 complaints in 2025, outlined SAFE crisis response statistics and said the drone first-responder program has completed about 150 deployments and aided a December homicide response.
San Rafael staff reported to the Police Advisory & Accountability Committee on Jan. 21 that investigators handled 30 complaints in 2025 and provided updates on the SAFE crisis-response contract and the city's drone-as-first-responder program.
Assistant City Manager Robinson Pinon and Lieutenant Eberly said the department's complaint tracking for 2025 included 27 community complaints and three internal complaints. "It was a total of 30 cases that were investigated," Eberly said, adding that 18 complaints were exonerated, six were unfounded, three were not sustained, one was sustained and two remained pending. He said the complaint summaries will be available on the department's transparency portal and staff plans to publish a more detailed FAQ about the…
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