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Review finds outsourcing electric billing costly and lacking expertise
Summary
A speaker reported that research into outsourcing Norcross's electric billing found vendors had failed in the market and named 'Electric Village' as unsuitable due to price and lack of expertise.
An unidentified speaker told attendees that the city examined the possibility of outsourcing electric billing and concluded that vendors had struggled in that market. "We found that that that contracting at Electric Village didn't make sense because of the price and their lack of expertise that we're gonna set the contract," the speaker said.
The speaker characterized the vendor marketplace as "companies basically burned in that space" and recommended caution about pursuing outsourcing without clearer cost and capability advantages. No final procurement decision or formal motion is recorded in the transcript excerpt.
The remarks were presented alongside other operational topics and a request for financial materials from "Mister Robinson," which the speaker said were not fully reflected in public materials. The speaker did not provide an alternative vendor or implementation timeline in the excerpt.
