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City outlines public-engagement plan and Reno Direct role as residents press for faster service updates
Summary
City staff reviewed a draft public-engagement plan and described Reno Direct as the service-intake hub; board members and residents pressed for clearer guidance on when to call dispatch versus filing Reno Direct tickets and for more timely updates on open service requests.
Naimi Gomez Martinez, the city's community relationships manager, told the Ward 1 Neighborhood Advisory Board on Feb. 9 that staff are finalizing a public-engagement plan built on an outreach review performed in June 2025. She said the review included 358 survey responses and more than 300 community contacts and emphasized hybrid meeting formats and informal engagement methods.
"When we say public engagement is how are we engaging with our community," Naimi Gomez Martinez said, explaining the IAP2 participation model staff plan to…
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