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City chief of staff says efficiency study produced changes but warns major IT, facilities and staffing investments remain
Summary
Chief of Staff Jim Daniels presented a consolidated update on the 2022 efficiency study, listing implemented policies and system changes (digitization, procurement, HR reforms) and saying meaningful further gains require sustained capital and staffing investment; councilors pressed for quantifiable fiscal returns and Board of Education collaboration.
The City of Norwalk presented an update Feb. 10 on a 2022 efficiency study that, officials said, has informed operational improvements across departments but still requires major investment to fully realize its recommendations.
Chief of Staff Jim Daniels told the council the study was used as a working reference during the COVID recovery and has led to actions including records digitization, a grants tracking database, position…
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