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Commissioners press Hexagon on delays and open tickets for countywide dispatch upgrade
Summary
Hexagon representatives said the HxGN dispatch and records project has missed earlier timelines and is now targeting a fall 2026 go-live; commissioners and a public commenter raised concerns about open tickets, blockers and alleged cost overruns.
Washoe County commissioners probed representatives of Hexagon and county technology staff on Feb. 10 about delays, open-ticket trends and disputed cost figures related to the HxGN Unified Computer-Aided Dispatch and Records Management Suite implementation.
Hexagon and county staff said the multi-jurisdictional contract (entered in September 2023) initially targeted a go-live in 2025 but missed accelerated timelines. The vendor representative said testing…
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