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Administration cites automation and dashboards as fixes; council presses on staffing gaps for electrical plan review
Summary
Director Justin Williams detailed 30+ technical and process fixes to Accela, including auto‑assignment and auto‑issuance; council members pushed for clearer public dashboards, a messaging board beta this spring, and immediate hiring to fill electrical review vacancies.
In response to developer concerns and council questioning at the Feb. 10 hearing, Justin Williams outlined the technical steps the city has taken to stabilize the Accela permitting system and the operational next steps the department plans to take.
Williams said the team has deployed over 30 targeted technical and workflow improvements since October, including automated reviewer assignments, gating rules to prevent problematic amendments, improved intake forms to reduce front‑door errors, and a systemic cleanup of…
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