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Knox County IT reports 285 help-desk tickets, server security changes and clerk’s office network move
Summary
IT staff reported 285 help-desk tickets in January, moved externally facing servers into a secured web host, installed UPS and rack hardware for the city migration, pulled about 300 feet of Cat5 for a parks office move, and said the clerk’s title office will migrate from state-managed services to county Spectrum Internet and new phones.
Rhett, the county IT presenter, updated Knox County commissioners on Feb. 10 about recent projects including help-desk volume, server security and network work for county facilities.
Rhett said the IT help desk handled a total ticket count of 285 in January (not counting phone calls or walk-ins), with roughly 90 tickets originating from the city. “We had a total ticket count of 285 last month,” Rhett reported.
On infrastructure, IT moved…
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