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Family testimony highlights failures in NES's critical-referral program for medically fragile residents
Summary
A mother whose medically fragile child depends on electricity told the joint committee NES's critical-referral list did not result in prioritized restoration; council members pressed NES to clarify how the program works and to improve outreach and safeguards.
NASHVILLE — During the public-comment portion of the joint Transportation & Infrastructure and Public Health & Safety committees, Elisa Hill, a District 34 resident and mother of an eight-year-old child with life-sustaining medical needs, said her family was enrolled in NES's Critical Referral Program but received no prioritization when power was out.
"My daughter depends on electricity for essential aspects of her medical care," Hill told council members. "We enrolled in the critical referral program because we were told it existed to identify and…
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