Moreno Valley to roll out GoGov "Mobile 24/7" app to consolidate service requests
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Summary
City manager’s office presented Mobile 24/7 (GoGov) to consolidate nonemergency service requests, enable geolocated photo reporting, routing to departments and weekly CRM reporting to council; launch is scheduled for Feb. 17.
Moreno Valley city staff told the City Council on Feb. 10 that the city will deploy a consolidated service-request platform, branded Mobile 24/7 and powered by GoGov, intended to centralize resident reports, route requests automatically to departments, enable geolocated photo submissions and provide real-time updates.
Deputy City Manager Angel Galache (identified during staff introductions) said the platform is designed to reduce duplication across channels and improve response tracking. Galache cited 2025 service volumes — nearly 120,000 incoming phone calls and about 80,000 field service calls — to illustrate current demand and the need for consolidation. He said the platform will be available via web and as an update to the existing city mobile app and will allow residents to follow a request, receive email updates and upload photos or location details.
Galache described several operational features: automated routing to the correct department or division based on type and location, staff access to live updates and field entry, mapping and analytics for trend identification, and integration with the city app so users need not open a separate browser. He said staff can continue to log phone calls, emails, and in-person requests into the system on behalf of residents and that one-on-one training for council and staff is planned.
Council members asked whether the CRM-style reports would continue; Galache said the city clerk will provide a weekly report with CRMs for each district and citywide. He confirmed the existing street-sweeping app will remain a separate app but will be accessible through Mobile 24/7. On data privacy, Galache and technology-services staff said personal information submitted in request-specific communications is restricted to staff and that using the 'follow' feature will not reveal a requester's contact details to other users.
Staff said the planned launch date is Feb. 17 and that a marketing campaign — including a press release, social posts and a short video — will accompany rollout. There was no formal council action; the presentation was informational and staff took questions on reporting cadence, naming and privacy safeguards.
