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Enforcement team reports steady complaint volume; AG referrals remain lengthy
Summary
Consumer Protection Services reported 512 new complaints in FY 23‑24, 44 citations issued, and 58 referrals to the Attorney General's office; cases sent to the AG took substantially longer to resolve than desk investigations, underscoring a continuing backlog and multi‑agency process delays.
Carol Phelps, manager of the board’s enforcement unit, briefed members on investigator training, expert consultant training for PT expert reviewers, and enforcement statistics for FY 23‑24.
Phelps said the unit convened Division of Investigation (DFI) investigators and provided sample patient records and expert report templates to improve evidence quality. She reported that the enforcement…
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