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Board hears that 91 shutoff notices were sent last cycle; members ask for courtesy calls
Unspecified Utility Board / Water & Wastewater Authority · February 11, 2026
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Summary
Board members were told about 91 shutoff notices sent in the most recent cycle and that actual disconnections are usually under 10; a member requested staff place courtesy phone calls before disconnects to reach customers who may not check mail.
Members discussed customer billing and disconnect procedures and asked how notices and shutoffs are issued.
A member asked whether shutoff notices come from the billing company or the utility office; staff confirmed notices originate from the office. A request was made that…
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