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Dearborn rolls out expanded work‑order system; 1,400 requests submitted since launch

Dearborn City School District Board of Education · February 9, 2026

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Summary

Facilities staff described a new maintenance workflow that broadens access to FMX, reports about 1,400 work orders since rollout, and offers exportable data for trend analysis; trustees requested regular summary reports to inform bond planning.

Mr. Eddie, a facilities staff member, briefed the board on the district’s new maintenance request workflow that expands user access beyond previous FMX licensing limits. Eddie said the district implemented the system near the start of the school year and has received roughly 1,400 work orders since implementation.

A staff survey (209 respondents) showed two‑thirds of respondents are aware of the system and roughly 85% of users rated their experience positively. Common user critiques included preference for emailing building engineers, perceived time requirements to submit requests, and some confusion about certain form options; staff said they have made iterative improvements in response.

Trustees asked whether the system is mobile friendly (it is), whether the district can pull trends by building and issue type (staff demonstrated spreadsheet exports and time‑stamp toggles), and requested a regular summary for the board. Staff said they can produce monthly or quarterly summaries and agreed to provide a dashboard or quarterly summary to support bond and facilities planning.

Next steps: staff will continue refining the user interface and communications and will produce regular maintenance summaries for trustees.