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United Way tells Kankakee County board that housing is top need in 211 calls
Kankakee County Board · February 11, 2026
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Summary
United Way presenter reported about 2,500 calls/referrals via 211 last year in Kankakee and Iroquois counties, with 42% requesting housing or shelter and about 19% turned away due to lack of resources or eligibility.
A United Way representative told the Kankakee County Board on Feb. 10 that the 211 helpline — a free referral service — remains a primary source for residents seeking help for basic needs, and that housing and shelter were the top caller concern for the county and neighboring Iroquois County.
The presenter described 211’s operation: when a caller dials 211…
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