Chester County unveils 14‑point action plan to implement investigation recommendations
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Summary
County Chief Experience Officer Megan Moser presented a 14‑item action plan organized around technology, processes, organizational change and stakeholder outreach; the plan includes mandatory SURE training, dual‑signature approval for poll‑book exports, contingency plans for provisional ballots, and monthly public status updates.
Chester County presented an action plan designed to implement the recommendations in the independent investigation and to restore confidence in election administration.
Megan Moser, the county’s chief experience officer, told the Board of Elections the plan currently contains 14 items arranged across technology, process, organizational systems and stakeholder engagement. "We have accepted all of the recommendations proposed by Fleck, Eckert, and Klein," Moser said, adding the county had also incorporated items beyond the report.
Priority steps the county said it will complete before the primary include: implementing dual‑signature approval and multilevel verification for poll‑book generation; instituting mandatory, documented SURE training for staff; performing supervisory spot checks and written audit checklists for exported poll‑book files; and developing predefined contingency plans for rapid deployment of provisional ballots and supplemental materials. Moser said the county will collaborate with the Department of State on system‑level safeguards and expects to participate in the Department’s multiyear SURE modernization.
Organizational steps include formalizing the voter registration commission’s documentation and delegation of duties, reviewing staffing and compensation structures, and standardizing onboarding and cross‑training for voter‑services staff. Stakeholder actions will improve communications with judges of elections and poll workers, refine the voter services website, and expand outreach to independent voters.
Moser committed to monthly status updates posted to the voter services website by the fifth of every month and to regular reports at Board of Elections meetings.