Independent report: human error, SURE system gaps and training failures led to missing poll‑book entries
An independent law‑firm investigation presented to the Chester County Board of Elections says a SURE export selection error — compounded by limited training, weak supervision and system design gaps — caused the omission of approximately 70,000 unaffiliated voters from poll books; the firm recommended system fixes, training, supervision and statutory housekeeping.
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An independent investigation by Fleck, Eckert & Klein concluded the November poll‑book omission in Chester County resulted from human error amplified by system and process weaknesses.
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