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1to1 clinics report high satisfaction; committee to reassess stop-loss self-funding after a $500,000+ claim
Summary
1to1 Health reported high patient satisfaction and utilization numbers; ESP and committee flagged one member exceeding the $500,000 stop-loss threshold and agreed to revisit whether to continue self-funding or buy an external stop-loss policy.
Kelly Ballinger of 1to1 Health (Speaker 3) presented year-end and January metrics showing strong utilization and patient satisfaction: the Sumner Shaffer clinic had the highest volume, the plan-wide patient-satisfaction score was 98.5%, engagement ended the year at 72.3%, and clinic services totaled 1,469 for the plan year. Ballinger said the Portland clinic saw 926…
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