Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Aurora rolls out 911-linked telehealth pilot to divert low-acuity calls
Summary
Aurora leaders said a week-old MD Ally pilot routed dozens of low-acuity 911 calls to US board-certified emergency physicians, diverting ambulances and emergency-room visits at no cost to callers as officials monitor results and contract performance.
Aurora has begun a pilot that routes lower-acuity 911 calls to a telehealth provider in an effort to reduce ambulance and emergency-room transports, city officials said at a public safety study session.
"It literally is faster," said Mark Hayes, deputy chief of operations with Aurora Fire Rescue, describing MD Ally’s ability to connect callers to a U.S.-based, board-certified emergency physician within minutes. Hayes and other presenters said the system can handle matters…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
