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Peachtree City approves $18,000 pilot for AI resident-engagement service after live demo
Summary
Council approved a one-time, prorated $18,000 allocation to pilot an AI-powered chatbot and voice assistant trained on Peachtree City resources; vendor demonstrated a virtual helper called 'Scout' and staff said the service will include reporting, oversight and termination checkpoints.
Peachtree City Council approved a one-time, prorated $18,000 budget amendment to pilot an AI-powered resident engagement service that would provide 24/7 chat and voice answers trained on city resources.
City staff introduced a demonstration from a vendor. Bill Morrick, representing the vendor, and a solutions engineer showed a prototype virtual assistant trained on the city website and GIS layers. The voice assistant in the demo identified itself as "Scout, Peachtree City's virtual helper," answered…
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