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Knox County 911 reports rising call volume, plans NextGen migration in May
Summary
Laura Webster of Knox County 911 told commissioners the center responded to 3,757 calls for service in January, is down two staff, completed battery-backup maintenance and will migrate to the state SCNET/NextGen 911 system (text and video) planned for May.
Laura Webster, representing Knox County 911, told the Board of Commissioners on Feb. 12 that the 911 center is handling increased call activity and preparing a technology upgrade. "For January, we had 3,757 calls for service," Webster said, and reported separate tallies of 1,639 911 calls and 5,151 nonemergency administrative calls. She said the…
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