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Charlotte County explains new Paymentus convenience fee, proposes multiple updates to miscellaneous fees
Summary
County staff defended moving to Paymentus as a more secure vendor but acknowledged a new $1 convenience fee for some third‑party autopay transactions; staff will get contract details. Commissioners also reviewed proposed fee changes — FOG program fees, meter testing, septage, availability reports — and asked staff to return with cost‑recovery comparisons.
Charlotte County utilities staff told commissioners on July 15 they had switched to Paymentus for customer payments and that some convenience fees charged through third‑party autopay vendors would now appear on customer transactions.
Sandy Weaver, business services supervisor, explained payment methods and why the dollar convenience fee created confusion among customers. "There's auto pay, there's auto draft, and there's bank bill pay," Weaver said, describing differences and noting that…
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