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City staff outlines non-emergency response network; council asks for measurable dispatch metrics
Summary
Long Beach staff presented a catalog of 22 non-emergency response programs and recommended a consolidated public resource; council members pressed for clearer dispatch priorities, response thresholds and a report back with specific metrics and evaluation plans.
City staff presented a detailed review on Feb. 10 of Long Beach's response strategies for individuals displaying unsafe or noncriminal threatening behavior, cataloguing existing non-emergency teams, dispatch triage procedures and key gaps in coverage.
Reggie Harrison, director of disaster preparedness and emergency preparedness, told the council the catalog includes 22 city-run non-emergency programs and six partner programs that prioritize de-escalation, stabilization and connections to long-term services. "Not all calls regarding threatening or unsafe behavior stem from criminal intent," Harrison said. "Sometimes perceived threatening behavior may be the result of untreated or undertreated mental-health issues,…
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