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CAO: UMCR responded to 19,220 calls; committee concurs with phased expansion plan
Summary
The CAO's office reported UMCR responded to 19,220 calls since March 2024, with average response times of about 27 minutes and 3.8% of calls escalated to LAPD. The committee concurred with the ad hoc recommendation to continue phased expansion and to seek prequalified vendors tied to the city budget cycle.
The City Administrative Officer's office told a City Council committee on Feb. 11 that the city's Unarmed Model of Crisis Response (UMCR) has handled 19,220 calls for service between March 12, 2024, and Feb. 4, 2026, and the committee voted to concur with an ad hoc recommendation to move forward with phased expansion.
Vanessa Willis, who presented the update, said UMCR teams average about 27 minutes to arrive and spend roughly 19 minutes on scene. "Only 3.8% of calls were redirected to LAPD for a higher level of intervention," Willis said, citing the program's call outcomes and triage. Willis described outcome categories such as "assisted on scene,"…
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