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TCOLE defends public license lookup and unified login after rollout hiccups
Summary
IT staff reported the on-time launch of a public license lookup and unified login (IAM), told commissioners about migration challenges and support volumes, and said 91% of TCLEDS users have reenrolled while staff continue outreach to recover remaining users.
At the McAllen meeting, IT Director Jessica Caparo reported that the agency met its goal for conference registrations and confirmed the successful, on-time launch of the public license lookup application and a unified identity and access management (IAM) login.
Caparo said roughly 1,075 people registered for the conference and that the public license lookup has attracted about 3,400 public-user registrations. She explained that the IAM component was necessary for the lookup and will be required for…
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