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Beaumont council approves chatbot for 311 after weekslong debate on access and cost
Summary
City council approved purchase of chatbot software for 311 and city communications, emphasizing language support and data tracking; council members pressed staff on costs, senior accessibility and metrics to measure value.
The Beaumont City Council voted to approve a resolution authorizing the purchase of chatbot software for the city’s 311 and communications systems, a multi‑year enhancement city staff said will add after‑hours service, multilingual responses and automatic work‑order initiation.
Council discussion focused on whether the tool would exclude seniors or others who prefer phone service. "I know we have a lot of seniors in Beaumont that may not be too familiar with, you know, chatting with…
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