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811 centers report record ticket volumes in 2025; Dig Alert marks 50th year
Summary
Presenters from USA North 811 and Dig Alert told the board 2025 saw record ticket volumes and rising renewals; Dig Alert said it will stop manually sending some 'no response' tickets and is launching outreach tied to its 50th anniversary.
Representatives from the regional notification centers told the California Underground Safety Board on Feb. 29 that 2025 saw heavy ticket volumes and operational shifts intended to improve clarity of electronic positive responses and excavator communications.
James Wingate of USA North 811 said overall ticket volume rose in 2025, with Northern California up roughly 14% and the two centers processing more than 1.1 million tickets when certain auto no-response flows are included. He described a sustained…
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