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PG&E apologizes for Dec. 20 Mission Substation outage; announces credits and claims process; supervisors demand accountability
Summary
PG&E acknowledged it failed to meet standards during the Dec. 20 outages that affected roughly 130,000 customers, said repairs at the Mission Substation were completed Jan. 20, announced automatic bill credits (residential $200; business $2,500) and an expedited claims process, and committed to improvements in restoration estimates and coordination with city agencies. Supervisors and residents pressed for clearer communications, better prioritization of vulnerable customers, and independent investigation.
PG&E executives told the Board committee they take responsibility for the Dec. 20 Mission Substation fire and the cascading outages that affected roughly one-third of San Francisco customers, apologized for inaccurate restoration estimates, and described immediate remedial steps.
"We take responsibility for the outage that took place last December," PG&E CEO Sameet Singh said, acknowledging that approximately 130,000 customers lost power and that communications and restoration-time estimates were at times inaccurate.
PG&E said it completed repairs to the Mission Substation on Jan. 20, has opened a third-party investigation into the cause with initial findings expected in March, and has implemented rapid-response changes to…
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