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Old Sorrel Ranch residents press Cedar City over unexpectedly large water bills; staff points to billing cycle and meter rollout
Summary
Residents of Old Sorrel Ranch told the council their August bills more than doubled for at least 25 homes and reported air in lines and pressure problems. City staff said inconsistent billing cycles and in-home issues can explain spikes and that a full rollout of Neptune radio-read meters is scheduled to improve transparency.
Residents of the Old Sorrel Ranch subdivision told the Cedar City Council on Oct. 8 that many households received unusually high water bills for the billing cycle ending Aug. 31, and asked the city to investigate.
“Kelsey Wilson said: “Over 25 houses had seen bills more than doubled despite no changes in usage or behavior.” She and other residents also reported air in the lines and low, inconsistent pressure over the past two months.
City water staff responded that multiple causes can lead to apparent spikes. A staff technician explained that older meters with impellers can register air as flow, but the city has…
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