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Old Sorrel Ranch residents press city over doubled water bills, staff points to meter and system issues
Summary
Residents of Old Sorrel Ranch told the Cedar City Council that dozens of homes saw water bills more than double during an August billing period; city staff said transmission-line air, billing-cycle length and upcoming meter upgrades are the likely causes and pledged further diagnostics and consumer tools.
Kelsey Wilson told the Cedar City Council on Oct. 8 that more than 25 homes in Old Sorrel Ranch experienced sudden, unexplained jumps in water bills for the billing cycle ending Aug. 31 — a cycle she said ran 36 days rather than the standard 30 — and that some households reported low pressure and air in lines for months.
"Our community is simply asking for transparency, accountability, and a fair consistent billing system," Wilson said, noting one household had similar spikes in a prior year and that plumbers could not find leaks.
Staff water operations manager Matt (introduced in the meeting) told the council the city is seeing air in lines in summer when four large wells run at…
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