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Herriman officials explain water-hardness swings after Jordan Valley sourcing and rate changes
Summary
After a listener reported household water hardness rising from 24 to 39 grains per gallon, Herriman officials explained that seasonal blending of local groundwater and Jordan Valley Water supplies — a change tied to last year's rate decision — causes hardness to fluctuate and that hardness should fall again in the off-peak season.
John LaFollette, communications manager for Herriman City, and Mayor Palmer addressed a listener's email that reported a jump in household water hardness and asked whether the city misled residents about water softness tied to a rate increase.
A listener identified as Spencer wrote that his household water went "from 24 grains per gallon over the winter to a whopping 39 grains per gallon now," and called the change “deceptive.” LaFollette read the email and Mayor Palmer explained the city's approach:…
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