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California versus Hate: CRD reports 1,180 classified hate reports in 2024 and broad geographic reach
Summary
The Civil Rights Department told the commission its California versus Hate hotline and portal received almost 1,200 validated reports in 2024 (1,180 classified as hate by care coordinators), covering 49 of 58 counties; race/ethnicity was the most‑reported motivation (44%), and verbal harassment was the most common incident type (67%).
The Civil Rights Department (CRD) presented data from California versus Hate — the state's multilingual non‑emergency hotline and online portal — showing that care coordinators classified 1,180 reports as hate activity in calendar year 2024.
Rebecca Goodsell, a CRD research data specialist, said CA versus Hate received reports from 49 of California’s 58 counties and that more than two‑thirds of people who reported opted into ongoing follow‑up care coordination. "Reports can be made anonymously in many languages," she said, describing the trauma‑informed, victim‑centered model distinct from law enforcement reporting.
Key numbers Goodsell gave to the commission include: 44% of classified reports identified race or ethnicity as a bias motivation; 23% noted gender identity or sexual orientation; 13% religion; 12% disability. Location breakdowns showed 31% of reports occurred in residential settings, 18% at public facilities or businesses, 12% at workplaces and 8% at schools. The most commonly reported incident types were verbal harassment or derogatory slurs (67%), discriminatory treatment (57%), intimidation or threats (46%), assaults (20%) and receiving worse services at businesses (19%).
The CRD emphasized limits: the CA versus Hate dataset is non‑representative (self‑selected reporters) and can be influenced by outreach and awareness levels in particular counties. Commissioners asked whether higher counts in southern counties reflected more outreach, larger population, or higher incidence; CRD staff said the map in the press‑release infographic and CHIS or local law‑enforcement data should be used for per‑capita comparisons. Director Kevin Kish and outreach lead Yvonne Hsu described targeted efforts — including partnerships with consulates and community organizations — to reach underserved and rural communities.
Care coordination: Goodsell said care coordinators typically work with reporters for an average of six to eight weeks and sometimes longer, connecting them to services (grief counseling, housing‑discrimination assistance, crisis hotlines). More than two‑thirds of people reporting in 2024 agreed to care‑coordination follow‑up.
Why the commission discussed it: Commissioners asked for additional breakdowns (per‑capita rates, county comparisons) and suggested overlaying CA versus Hate reports with law‑enforcement NIBRS submissions and representative surveys to build a fuller picture. CRD staff said they will explore additional analyses and noted a public fact sheet and infographic accompanying the press release.
Ending: The commission thanked Goodsell and CRD staff for the presentation and noted the value of the hotline as part of broader prevention, outreach, and victim‑support efforts.
