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Council reviews proposed utility-billing code cleanup; staff recommends keeping flat deposit policy
Summary
Utility billing director Cindy Robbins proposed removing language that would allow city staff to run credit checks and instead keep the flat $150 deposit policy adopted in 2016; council discussed deposits for deceased accounts, interest on deposits, payment-arrangement limits and using local assistance funds (CICA) for hardship cases.
City utility billing director Cindy Robbins presented proposed updates to the city's utility-billing ordinance intended to clarify deposit policy and remove outdated references to credit-report determinations.
Robbins recounted the city's 2016 move to a flat $150 deposit and said the change reduced collections: "The three years leading up to October 2016, the average that we were…
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