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Planning department reports faster permit reviews, more transparency in Development Services
Summary
City planning staff reported improvements in customer service and review times: 5,268 customer visits, 28,803 calls (92.7% capture), 34,631 permits issued and an internal effort (PermitStat) that produced faster average review times compared with state maximums.
Kathy Warren and Deputy Director Carrie Buckholt presented the Planning Department’s FY2025 development review data to the City Council on Feb. 17, highlighting changes made since PermitStat launched in 2020.
Warren said the customer service counter is now open five days a week and staffed with subject‑matter experts. For FY2025 the department recorded 5,268 customer visits (about 752 per month) and 28,803 phone calls (a 92.7% capture rate). She noted the department…
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