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Joint committee orders biannual reports and fixes after council hears widespread MyLA 3-1-1 rollout problems
Summary
A joint meeting of the Government Operations and Public Works committees heard operating bureaus and vendors describe mapping, routing and data-entry problems with the new MyLA 3-1-1 platform. The committee approved an amendment instructing biannual performance reports and interface improvements and continued the item for follow-up.
A joint meeting of the Government Operations and Public Works committees on March 11 focused on operational problems caused by the city’s new MyLA 3-1-1 platform and directed departments to provide regular status reports and fixes.
The committee approved an amendment instructing the Department of Public Works (including the Board of Public Works and bureaus) in coordination with ITA to deliver biannual MyLA 3-1-1 performance reports showing total requests received, total requests closed, any backlogs and average response times disaggregated by council district. The amendment also instructed the Bureau of Sanitation and ITA to improve the bulky-item and illegal-dumping request interface and asked the Information Ecology Agency to produce a performance report identifying persistent operational issues and possible solutions.
Office of Community Beautification (OCB) Director Paul Roch told the committee that graffiti-abatement contractors have struggled to enter proactive work in the new system…
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