Washington County 9-1-1 reports faster answer times, approves hiring software purchase

Feb 17, 2026

The county's communications director reported a surge in call volume and said staff answered 99% of 9-1-1 calls in under 10 seconds in 2025; commissioners approved purchase of Comms Coach pre-hire software at a discounted cost of $3,500.

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Miss Wellman, the communications director, told the Washington County Commissioners Court on Feb. 17 that the county's 9-1-1 center handled 115,767 calls for service in 2025 and is meeting national answer-time standards.

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