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Washington County 9-1-1 reports faster answer times, approves hiring software purchase
Summary
The county's communications director reported a surge in call volume and said staff answered 99% of 9-1-1 calls in under 10 seconds in 2025; commissioners approved purchase of Comms Coach pre-hire software at a discounted cost of $3,500.
Miss Wellman, the communications director, told the Washington County Commissioners Court on Feb. 17 that the county's 9-1-1 center handled 115,767 calls for service in 2025 and is meeting national answer-time standards.
"We are answering 99% in less than 10 seconds," Miss Wellman said, adding that the center answered roughly 25,243 9-1-1 calls in 2025. She said law enforcement accounted for about 88% of calls, EMS about 9% and fire departments and others the remainder, and that call volume has risen substantially since 2020.
The presentation outlined technology and quality-improvement work: implementation of Comms Coach simulations for pre-hire training, an upgraded 9-1-1…
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