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Public commenter says elevator problems left people trapped and alleges staff refused announcements
Summary
A public commenter told the Cuyahoga County Health and Human Services committee an elevator installation led to people being trapped and alleged staff at a service provider refused to make safety announcements; the commenter said they were 'physically threatened' while advocating for retraining and better treatment of unhoused residents.
A public commenter identified as Lou told the Cuyahoga County Health and Human Services committee that a recently installed elevator has caused repeated safety incidents and that staff at the building’s service provider refused to make announcements directing people to stairs.
Lou said three incidents occurred during the installation’s first week and that a subsequent power outage left people unable to move between floors. "I was physically threatened," Lou said, describing interactions while trying to get staff to warn residents and allow stair access. Lou asked the county to require the service provider to "reeducate their staff" and to treat unhoused people with better care.
Committee members thanked Lou for the comment and noted the issue as a safety concern. No formal action or referral was recorded in the meeting minutes; the chair acknowledged the comment and moved the agenda forward.
