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City of Wenatchee launches new utility billing system; customers must create online accounts
Summary
The City of Wenatchee told customers to register new online utility accounts at wenatcheewa.gov, explained a change in account-number formatting, outlined password and verification steps, and provided contact details for help.
The City of Wenatchee has launched a new utility billing system, and customers who want online access to account information or to pay bills must create a new account, a City of Wenatchee spokesperson said.
The new system requires users to visit wenatcheewa.gov and select the orange "Pay Bill" button to sign up. "To start this process, go to wenatcheewa.gov," the spokesperson said, adding that first-time users should choose "Sign up" and then "Create an account" at the bottom of the screen.
Why it matters: the City said the new platform changes how account numbers are formatted and provides options such as one-time payments, autopay enrollment and water-consumption viewing. The City advised customers to have their existing account number and the exact name on the account (as printed on the most recent City of Wenatchee utility bill) when linking accounts.
What customers need to do: after selecting "Sign up," users will enter personal information and choose a password. Passwords must be at least eight characters and include an uppercase letter, a lowercase letter and a number, the City said. New users will receive an emailed verification code and must enter that code to finalize the account; additional verification methods are optional and may be skipped by selecting "Continue."
The City explained that account-number formatting will change with the migration: the old system used nine-digit numbers with two dashes; the new system uses the same first seven digits with no dashes. The transcript provided an example mapping, and the City urged customers to use the exact name on their bill when adding the account to their profile.
Customers can pay a current balance immediately by selecting "Pay Now," or set up recurring payments by choosing "Enroll in autopay." The site also allows users to view water consumption and other features once an account is linked.
For help, the City provided a utility billing phone number, 509-888-6200, and an email contact for business inquiries at business@wenatcheewa.gov. "We hope you find this process easy and enjoy the new features," the City spokesperson concluded.
The City did not announce a cutoff date for the old system in the recording, and customers with questions were directed to contact the utility billing department by phone or email.
