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Hoffman Estates trains public-facing workers on dementia-aware interactions
Summary
Lynn O'Malley led a community training under the Hoffman Estates Dementia Friendly Initiative teaching bank, retail, restaurant and transit staff simple, practical steps—approach from front, offer two choices, use visuals—to support people who may be living with dementia.
Lynn O'Malley, a certified dementia and community educator, led a training for public-facing workers as part of the Hoffman Estates Dementia Friendly Initiative, offering practical communication and environmental strategies to help people who may be living with dementia.
"With just a few simple techniques, you can help someone feel supported, safe, and respected," O'Malley said, framing the session around brief, actionable steps for bank tellers, retail staff, restaurant servers and transit employees.
O'Malley explained that the brain can change with age and that…
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