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City manager asks council to adopt citizen incivility policy to protect staff; mayor and council express support

Concord City Council · February 11, 2026

AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

The city manager presented a citizen incivility policy developed by an employee volunteer work group and legal review; the policy aims to define unacceptable conduct toward staff, provide de-escalation training, and allow staff response when incivility occurs. Council members praised the effort and indicated support ahead of a Thursday vote.

The City Manager described the genesis and process for a proposed citizen incivility policy, noting extensive staff engagement: "That group of employees... met 8 times..." and later asking council to consider adoption: "I humbly request council on…

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