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City manager asks council to adopt citizen incivility policy to protect staff; mayor and council express support
Summary
The city manager presented a citizen incivility policy developed by an employee volunteer work group and legal review; the policy aims to define unacceptable conduct toward staff, provide de-escalation training, and allow staff response when incivility occurs. Council members praised the effort and indicated support ahead of a Thursday vote.
The City Manager described the genesis and process for a proposed citizen incivility policy, noting extensive staff engagement: "That group of employees... met 8 times..." and later asking council to consider adoption: "I humbly request council on Thursday night consider the adoption of this policy to further enhance your support of the men and women who serve our community each day." The manager said legal reviewed the draft and HR has prepared de-escalation and scenario-based training; the sign shop can produce signage from the draft policy.
Council members praised the staff-driven process and noted supportive training resources from the League and the UNC School of Government. One councilor thanked staff for listening and preparing a common-sense approach to address growing incivility in public interactions. The transcript records presentation and council support language but no final adoption vote during the work session; staff asked council to adopt the policy at the Thursday meeting.
