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Cottonwood Heights staff to pilot four-day schedule with Friday office hours; council asks for monitoring
Summary
City staff proposed a six-month pilot to shift to a condensed schedule (Mon–Thu extended hours) while reopening City Hall on Fridays; council supported a trial but asked for tracking of public feedback, security plans for single-staff coverage and an on-call option for urgent needs.
City Manager Jared Herbert asked the council on Feb. 17 to approve a six-month pilot that would extend regular weekday hours and re-open City Hall on Fridays. Under the pilot, staff would operate roughly 7 a.m.–5 p.m. Monday–Thursday and provide limited coverage on Fridays. Herbert said Friday public visits have been low during the pilot period (about seven to eight visitors on average), but the proposed change would eliminate the current remote-work option for many positions.
Councilors generally supported a trial period but requested safeguards: an on-call phone or limited in-person coverage on Fridays, clear instructions for holidays, and a plan for security and single-staff situations in the lobby. Several council members suggested collecting resident feedback and service metrics during the pilot to determine whether the schedule should be continued.
What’s next: staff will run the six-month trial, track walk-in and call volumes and report back to council; adjustments to staffing or coverage will be made if practical concerns arise.
