Office of Early Childhood lays out contacts and resources for Early Start Connecticut contractors

The Office of Early Childhood provided guidance for Early Start Connecticut contractors and program administrators on whom to contact for contract, reporting and technical questions and where to find resources.

The presenter said the OEC program manager is “the OEC staff person who oversees your contract for Early Start Connecticut,” and instructed viewers that “if you're not sure who this person is, the designated program manager can be found on our website.” The video directs users to the Early Start Connecticut Resources Lookup Tool, a downloadable Excel form on the program resources page.

The presentation outlined other contacts: Education Service Assistants (ESAs) who oversee monthly report submission in ECE Reporter and information-technology staff assigned to ECE Reporter who can help with uploading child data or troubleshooting. The transcript used both the term Education Service Associates (ISAs) and Education Service Assistants (ESAs); the presenter described these roles as staff who assist with reporting.

For technical issues with ECE Reporter, the presenter advised users to “submit a help desk ticket” via the OEC helpdesk web address (helpdesk.oec.ct.gov). The video also highlighted the Early Start Chronicles newsletter as a source of policy clarifications, resources and program shout-outs.

The presenter described the liaison as “your person hired by the local governance partner, the LGP,” and said the liaison is the main local contact and “the link for you to the OEC.” The presenter recommended that programs start with their liaison when unsure who to contact.

The video ends by restating that designated program manager contact information is listed on the resources slide and asking viewers to reach out to their program manager with questions.

The video is advisory in nature and provides procedural instructions rather than new policy changes or regulatory requirements.