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Residents Describe Neglect and Fear of Retaliation; Ombudsman Outlines Complaint Steps
Summary
Long-term care residents and family members recounted delays, staff refusal of basic care and fear of retaliation; a long-term care ombudsman described grievance steps and urged contacting local ombudsmen via the National Consumer Voice.
Speaker 1, a long-term care resident, said they are "currently classified as a total care patient, which means I need help dressing, bathing, toileting, and eating," and described anxiety about ringing the call bell and waiting to see who will respond. "One thing that I fear the most is those first couple minutes in the morning when I ring my bell, and I'm waiting to make sure somebody's going to come," Speaker 1 said.
Family members and residents detailed multiple examples of what they described as neglect and poor communication by staff. Speaker 6 said they were left unclean and recounted a second-shift worker telling a resident, "I don't do this. I don't clean nobody's behind," after 15–20 minute waits at the call…
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