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Advisory council to draft a customer 'bill of rights' for wheelchair repairs
Summary
The council agreed to form a small working group and invite outside wheelchair users to help draft a customer bill of rights aimed at clarifying repair timelines, service obligations and consumer protections; volunteers from council and OHA committed to participate.
Chair Maureen proposed forming a working group to draft a customer bill of rights for wheelchair users, suggesting a target completion by the end of summer or by year‑end. She asked for volunteers to help steer the project and to bring in outside wheelchair users and members of the wheelchair coalition for feedback.
David and Becky volunteered to participate. Maureen said she would help coordinate and that the council should document scope and stakeholders before assigning formal tasks. The council agreed there were gaps in consumer knowledge (for example, the distinction between sellers who repair and sellers who only sell equipment) and that a clear consumer‑facing document could help users know their rights and who to contact when repairs are needed.
No formal language was adopted; the meeting concluded with an agreement to include this work in future agendas and to coordinate with OHA on outreach and resources.
