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OHA fields few repair complaints; council confronts sellers who won’t provide repairs
Summary
The Office handling complaints reported two cases this month, including one consumer who bought a chair locally and could not find a repair vendor; council members noted Massachusetts Medicaid requires sellers to service what they sell but Connecticut does not, creating gaps for consumers.
Becky from OHA told the council her office received two claims this month and described a case in which a Medicare beneficiary purchased a chair locally but could not find any vendor willing to repair it. “They didn't have anyone that could repair their chair,” Becky said, and OHA opened a case to identify whether the issue was insurance‑related or a repair…
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