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Providers report improved repair times but disagree on compliance data
Summary
Two major wheelchair repair providers told the advisory council they reduced turnaround times by preordering parts and stocking common items, but providers disagreed about exact compliance rates and one refused a request to share redacted underlying data.
Maureen, chair of the Wheelchair Repair Advisory Council, opened the meeting and asked providers to summarize recent performance. Gary, a provider, said pre‑stocking roughly 200 common parts and preordering at evaluation cut intake‑to‑completion times by about two days and helped keep service steady after losing one technician in December. “We're at about 95.4% in overall compliance, and working to get better,” he said.
Diane, representing NSM, said her company…
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