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Casino Control Commission grants early removal from self-exclusion list after patron says PointsBet misdirected him
Summary
The Commission voted to remove an appellant from New Jersey's Division self-exclusion list before the five-year expiration, finding he did not intentionally place himself on the statewide list after testimony that he intended only to deactivate a PointsBet account.
The New Jersey Casino Control Commission voted to remove an appellant identified in the record as "MW" from the Division of Gaming Enforcement's self-exclusion list before the five-year expiration, concluding he did not intentionally place himself on the statewide list.
MW testified that on Dec. 12, 2023, he intended only "to pull down or delete my PointsBet account," not to self-exclude from gaming across the state. "I was simply just trying to shut down my account with this sportsbook specifically," he told the Commission, and said the PointsBet interface and customer-service responses redirected him to a process that resulted in statewide self-exclusion.
Division counsel disputed that account. The Division told the Commission that the record shows MW "voluntarily took the proper steps" on 12/12/2023 and that PointsBet does not have a separate New Jersey self-exclusion option. The Division argued that the available online options distinguish short 'cooling-off' periods from the self-exclusion checkbox and that a reasonable patron would see the separate choices.
The hearing examiner's initial decision had found the appellant improperly placed on the list. After oral argument and a Division motion to supplement the record, an unidentified commissioner moved to "find good cause" to supplement the record, modify the initial decision to reflect that PointsBet lacks a New Jersey self-exclusion option but permits a cooling-off period, and to find the appellant did not intentionally place himself on the Division's self-exclusion list. The motion, seconded by another commissioner, passed on a recorded vote.
The Commission's action modifies the initial decision and grants MW's request for early removal prior to the previously imposed expiration date of Dec. 12, 2028.
The Commission did not announce any further remedial or consumer-notification steps on the record. The Division and the Commission record contain citations to NJAC and the Casino Control Act that guided the contested-case review.
