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Commission upholds denials of requests to be removed from self‑exclusion list

New Jersey Casino Control Commission · January 8, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Appellants told the Commission they were guided by customer service or misclicked app flows when they placed themselves on state self‑exclusion lists; the Division said records and signed acknowledgments show voluntary enrollment. The Commission denied early removal requests for three appellants and explained the procedural basis on the record.

Three appeals to remove individuals from the Division of Gaming Enforcement's self‑exclusion list were considered at the Dec. 11, 2024 meeting; in each case the Division urged the Commission to uphold hearing examiner initial decisions finding the appellants voluntarily completed the self‑exclusion steps.

In the matter captioned 24051 AP (MG), the appellant said a customer‑service representative at ESPN Bet advised him to self‑exclude while he sought recovery of roughly $250 in fees and that he had never previously had a gambling problem. The Division responded that the appellant completed the self‑exclusion steps, executed…

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